This Shipping & Delivery Policy explains how goods purchased through Kinetex-powered services reach you. It is issued by KINETEX LLP (LLPIN ACX-3608).
1. Modes of fulfilment
Kinetex serves two distinct fulfilment scenarios:
- In-store self-checkout — you select items on the shop floor, scan them at a Kinetex kiosk, pay, and walk out with the goods. Delivery is instantaneous at the point of sale.
- Pre-orders via the mobile app — you place an order through the Kinetex customer mobile app for pickup or local delivery, as offered by the participating store.
2. In-store purchases
For purchases completed at a Kinetex self-checkout kiosk, the goods are handed to you immediately upon successful payment confirmation. No separate shipping applies. A digital receipt is generated against your account and is also available in the mobile app.
3. Pre-orders — pickup
- You will be notified via push notification and SMS when your order is ready for pickup.
- Standard preparation window is 30 to 90 minutes, depending on the store and item availability.
- Please collect your order within 4 hours of the "Ready for pickup" notification, or as instructed by the store. Uncollected perishable items may be cancelled and refunded after this window at the store's discretion.
- Carry your registered mobile number or order QR code for verification.
4. Pre-orders — local delivery (where offered)
- Local home delivery is offered only at stores that have explicitly enabled it within the operator dashboard.
- Delivery is typically available within a 3 km radius of the participating store; the exact serviceable area is shown in the mobile app at the time of ordering.
- Standard delivery window is 45 to 120 minutes from order confirmation.
- Delivery charges, if any, are calculated and displayed at checkout based on order value and distance, and are visible on the digital receipt.
- Delivery slots and timings depend on the store's operating hours.
5. Delays
While we make every effort to deliver on time, delays may occur due to:
- Unforeseen demand spikes at the store
- Adverse weather, traffic, or local restrictions
- Item out-of-stock discovered during fulfilment (you will be contacted to choose a substitute, partial delivery, or cancellation with full refund)
- Force-majeure events beyond our reasonable control
If your order is delayed beyond the indicated window, please contact the store directly or email support@kinetex.co.in.
6. Order tracking
Order status is updated in real time inside the Kinetex mobile app under My Orders. You can see when the order has been placed, accepted, prepared, dispatched (for delivery), or made ready for pickup.
7. Damaged or incorrect deliveries
If you receive a damaged item or a wrong item, please inform the delivery person at the time of handover where possible, and email support@kinetex.co.in within 24 hours of receipt with photographs. Refer to our Refund Policy for next steps.
8. Inter-state shipping
Kinetex does not currently offer inter-state shipping or courier-based dispatch. All goods are delivered within the local catchment of the participating store. Any future expansion will be announced through the app and reflected on this page.
9. Cash-on-delivery
Cash-on-delivery may be offered at the discretion of the participating store. Online payment (UPI / card / wallet) is encouraged for faster, contactless fulfilment.
10. Contact
For delivery and shipping queries: support@kinetex.co.in · Phone +91 63016 15310 · Hours Mon–Sat 10:00–19:00 IST.